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Groow

Privacy Policy

Last updated

We collect as little personal data as possible: only what you choose to send us through the contact form, and the technical logs every web server keeps. We do not use cookies, analytics or advertising trackers, and we never sell personal data.

1. Who is responsible

The controller of your personal data is Groow. For any question or request about your data, contact us through the contact form at https://groow.tech/contact or WhatsApp (+33 7 44 43 55 10).

2. What we collect

When you send an enquiry through our contact form, we collect the information you choose to provide:

  • your name and email address (required);
  • your company, current website, country and phone or WhatsApp number (optional);
  • the services you are interested in, an indicative budget and timeline (optional);
  • your message, the page you sent it from, the language of the page and the date and time of sending.

Like any website, our server also records technical access logs: IP address, date and time, page requested, browser and device type, and the referring page. We do not combine these logs with enquiry data to build profiles.

Please do not send sensitive information (health, religion, political opinions, identity or bank documents) through the form. It is not needed to answer a project enquiry.

3. Why we use it and on what basis

  • To answer your enquiry, discuss your project and prepare a proposal — based on your consent (the checkbox on the form) and on steps taken at your request before a contract.
  • To manage the relationship if we work together — based on the performance of our contract.
  • To keep the website secure, prevent spam and abuse, and fix technical problems (server logs, anti-spam checks, rate limiting) — based on our legitimate interest in running a secure service.
  • To comply with legal obligations, for example accounting or responding to an authority — based on legal obligation.

We do not use your data for automated decision-making or profiling, and we will not add you to a mailing list without your separate, explicit agreement.

4. Who can access it

Your data is accessed only by the Groow team members who need it to handle your request. It may also be processed, on our instructions and under confidentiality obligations, by:

  • our hosting provider, which operates the server where the website and enquiries are stored;
  • the business tools we use to receive and follow up enquiries (for example email and CRM or task-management software);
  • professional advisers (such as accountants or lawyers) where necessary, and public authorities when the law requires it.

We never sell or rent personal data, and we do not share it with advertisers.

5. International transfers

Our team and the tools we use may be located in a different country from yours. When your data is transferred across borders, we do so only where it is needed to handle your request and we take reasonable measures — contractual commitments from providers, access control and encryption in transit — to keep it protected, in line with the law that applies to you.

6. How long we keep it

  • Enquiries that do not lead to a project: up to 24 months after our last exchange, then deleted.
  • Client data: for the duration of the contract, then for the period required by applicable accounting and legal obligations.
  • Server access logs: 30 days, except where needed longer to investigate a security incident.

7. Security

The website is served only over HTTPS. Enquiries are stored on a server with restricted access, protected by key-based authentication, and only the people who need them can read them. No system is perfectly secure, but if a breach affecting your data occurs we will notify you and the competent authority where the law requires it.

8. Your rights

Depending on the law that applies to you, you have the right to access your data, correct it, have it deleted, object to or restrict its processing, receive a copy of it in a portable format, and withdraw your consent at any time (without affecting processing already carried out).

To exercise these rights, contact us through the contact form at https://groow.tech/contact or WhatsApp (+33 7 44 43 55 10). We may ask you to confirm your identity. We will respond within the time limit set by the applicable law, and in any case within one month.

You can also lodge a complaint with your data-protection authority. Depending on where you live, the applicable laws include, for example:

  • Nigeria — Nigeria Data Protection Act 2023 (Nigeria Data Protection Commission);
  • South Africa — Protection of Personal Information Act (Information Regulator);
  • Kenya — Data Protection Act 2019 (Office of the Data Protection Commissioner);
  • Ghana — Data Protection Act 2012 (Data Protection Commission);
  • Morocco — Law 09-08 (CNDP);
  • Algeria — Law 18-07 (ANPDP);
  • Tunisia — Organic Law 2004-63 (INPDP);
  • Senegal — Law 2008-12 (Commission des Données Personnelles);
  • Côte d’Ivoire — Law 2013-450 (ARTCI);
  • European Union and United Kingdom — GDPR / UK GDPR (your national supervisory authority).

9. Cookies

This website does not place cookies or similar trackers on your device. See our Cookie Policy for details.

10. Children

Our services are intended for businesses. We do not knowingly collect data from children under 16.

11. Changes to this policy

If we change how we handle personal data — for example if we add analytics — we will update this page and the date at the top before the change takes effect.